28% of consumer complaints to RBI are about digital and card payments

April 26, 2019 |
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Banking
28% of consumer complaints to RBI are about digital and card payments

Bengaluru: About 28% of the complaints filed by consumers with the Reserve Bank of India are in the space of digital transactions and card payments, according to data released by the central bank on Wednesday. 

As per the RBI's annual report on the Banking Ombudsman Scheme for 2017-18, 22% of the complaints pertained to banks not adhering to the 'fair practice code', while ATM and debit card-related issues made up the second largest category at more than 15%. 

Together with credit card-related complaints (at 7.7%) and online banking issues (at 5.2%), the total share of complaints on digital channels almost touched 30% of the total complaints filed. 

Almost 8,500 complaints were filed on issues around internet and mobile banking. The number was more than 24,000 for issues around debit cards and ATMs and 12,000 regarding issues around credit cards. 

In comparison to 2017-18, ATM and debit card-related complaints were less in 2016-17 at about 12%, while problems concerning credit cards were at 6.4%. A comparative figure for internet and mobile banking-related complaints is not available for 2016-17 as the category was added only last fiscal. 

 

 

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